Application delivery manager who owns the write path and the pager

I lead delivery of product slices end to end, from the one-pager to production.

Fifteen years across ServiceNow–Remedy integration, Sev-1/2 operations, and 22 application programs at Citi through Virtusa.

I put AI behind a human gate, and I own production when it breaks at odd hours.

LinkedIn

Two exhibits

• Atlas Flow

  Live TypeScript/Node write path: form to server action to a SharePoint row, in production.

  Bound: A marketing site in production, not a system with millions of members.

  Read the walk

• itsm-incident-mgmt-agent

  Incident triage agent where the AI proposes and a human approves, with a 16-minute walkthrough film.

  Bound: Python, not ServiceNow itself and not a bank's stack.

  Read the walk